Frequently Asked Questions

JUMEALL is one of Canada leading exclusive sneaker marketplace.
Mission Statement – To inspire, equip & enable Sport hobbyists with the best value and broadest range of sporting products!

JUMEALL only sells authentic items in an unworn and in pristine condition. 

All sneakers and streetwear articles available online are new. sneakers are defined as a new pair of sneakers, unworn and complete with original box, box lid, all additional accessories, laces, manufacturer tags and special packaging.

Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team (service@jumeall.com) if you have any problem tracking your order.

Yes, as long as the product is unused and still has the JUMEALL label, you can exchange for a different size.

Exchange requests can be made within 7 days after the delivery date. Please specify the reason for the exchange and the size you want when contacting our customer service team.

Please note that the buyer is responsible for all shipping costs (return and reshipping) as well as any price difference for the size change. The return address will be provided after our team confirms the exchange.

Once our team accepts the exchange request and provides the return address via email, the customer must return the item to us within 7 days and provide a return tracking number.

**Returns will not be accepted if the product/box is damaged/not in its original condition, or if the label has been removed.

I’m sorry, once an order is placed, we are unable to modify the order details. However, if you have changed your purchase decision, you can choose to cancel the order by submitting a cancellation request on our website before the order is shipped.

We regret to learn that the product did not meet your expectations. Please contact our customer service team at service@jumeall.com so that we can provide you with more detailed information.

No, currently we can only process orders within the US, CA, UK, AU, NZ, and EU (DE, FR, IT, ES, NL, BE, SE, AT, PL, DK, IE, FI, CZ, RO, EL, PT, SK, HR, LV, LT, SI, EE, CY, LU, MT, HU, BG).

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes.  

Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.

You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order

All orders are handled and shipped out from our warehouses in Canada. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

If you just received a shipment notification please allow 1 to 2 working days for the tracking information to update

You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).

Please contact us for the cancellation request.

Once the order has been placed, we are not able to modify your shipping address.

However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

We accept all Visa, Mastercard, American Express, Discover, and PayPal.

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

– Returns request will only be accepted within 30 days of the delivery date.

– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

– The goods being returned must be unused and in their original condition with the tags attached.

– Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.